Credit Controller

The Credit Controller manages the company’s accounts receivable, credit assessment, and debt collection workflows to ensure collection targets are consistently met. The role plays a vital part in maintaining profitability by assessing credit applications, mitigating credit risk, managing overdue accounts, processing refunds, and supporting the sales team with tailored credit facilities.

• Accounts Receivable Management: Process debtor batches into the ERP system (MSD), issue accurate account statements within strict timeframes, and perform ledger reconciliations according to financial policies.
• Credit Control & Risk Mitigation: Administer new customer credit applications, manage overdue accounts, promptly collect outstanding balances, and enforce strict policies on returned/dishonored (RD) cheques.
• Credit Refunds & Customer Visits: Process daily credit refunds with complete accuracy and conduct quarterly site visits to key clients alongside the Credit Accountant to resolve issues and maintain satisfaction.
• Stakeholder Alignment & Reporting: Maintain clear communication with sales teams on credit statuses, report regularly to the Financial Accounting Manager, and handle customer queries in a professional, solutions-oriented manner.
• Continuous Improvement: Identify process bottlenecks, implement best practices in debt management, and stay updated on industry credit standards.

• Educational Background:
  • Bachelor’s degree in Accounting & Finance, BCOM, CPA(K), CCP(K), or ACCA.
  • Certified Credit Professional (CCP) designation or equivalent is advantageous.
• Work Experience: Minimum of 3 years of relevant experience in the FMCG sector, with extensive background in customer credit management, billing, debtor listings, and reconciliations.

• Advanced computer literacy and proficiency in ERP software (MSD), BPC, BW, and MS Office applications (Excel, PowerPoint, Outlook).
• Strong financial acumen, risk assessment capabilities, and pragmatic financial judgment.
• Excellent verbal/written communication, negotiation, and interpersonal skills with high objectivity relative to sales targets.
• High resilience, agility, and ability to deliver accurate results under pressure.
• Core Skill Tags: Risk Management & Compliance, Excellent communication, interpersonal and organizational skills, Computer & ERP Literacy.