Receptionist

Job Summary

The Receptionist is responsible for providing professional front desk and customer service support by welcoming visitors, managing appointments, handling inquiries, and ensuring smooth daily reception operations. The role requires excellent communication skills, a customer-focused attitude, and the ability to create a positive first impression while maintaining efficient administrative support.

Key Responsibilities

• Welcome and assist visitors, patients, and clients in a professional and courteous manner.
• Manage appointment scheduling and coordinate with relevant departments.
• Answer and direct incoming phone calls and respond to customer inquiries.
• Maintain accurate visitor and appointment records.
• Provide information regarding the organization's services and procedures.
• Handle incoming and outgoing correspondence.
• Ensure the reception area is organized and presentable.
• Support administrative and front office activities as required.

Qualifications

• Bachelor’s Degree in Management, Business Administration, Marketing, Health Administration, Hotel Management, or a related field.

Experience

• Minimum of 2–4 years of experience as a Reception Officer, Front Desk Officer, Customer Service Officer, or a similar position.
• Experience in hospitals, medical centers, hotels, airlines, or other premium customer service environments is required.
• Experience using Hospital Information Systems (HIS), Electronic Medical Records (EMR), or appointment management systems is highly desirable.
• Previous healthcare experience is an added advantage.

Required Skills

• Customer service.
• Front desk operations.
• Appointment scheduling and management.
• Excellent verbal and written communication.
• Interpersonal skills.
• Telephone etiquette.
• Administrative and organizational skills.
• Time management.
• Attention to detail.
• Computer proficiency.

Number of Vacancies

• 10.