Receptionist

OPEN VACCANCY: RECEPTIONIST

 

Job SummaryWe are seeking a professional, friendly, organized, and service-oriented Receptionist to join our team. The successful candidate will be responsible for managing the reception area, welcoming employees, clients, visitors, and guests, handling inquiries, maintaining accurate records, and providing efficient administrative and front-desk support.The Receptionist will play an important role in ensuring professional and smooth communication between the company, employees, clients, visitors, and other stakeholders.Position DetailsPosition Title: ReceptionistDepartment: Administration / Front OfficeLocation: Kurmuk Gold Mine, Kurmuk, Assosa, EthiopiaReports To: Administration Manager / Camp ManagerKey Responsibilities:

• Welcome and professionally assist employees, clients, visitors, and guests.
• Manage the reception/front desk area and ensure it is clean, organized, and presentable at all times.
• Receive and direct incoming telephone calls, messages, and inquiries to the appropriate departments or personnel.
• Provide accurate information to employees, visitors, and guests while maintaining professional communication.
• Maintain accurate visitor registration and reception records.
• Coordinate and control visitor access in accordance with camp security procedures.
• Assist with employee, visitor, and guest check-in and check-out procedures where required.
• Coordinate accommodation or room allocation information with the relevant department.
• Maintain accurate records of room/bed occupancy and guest movements as assigned.
• Receive, record, and distribute incoming documents, correspondence, parcels, and other deliveries.
• Assist with booking and coordinating meetings, appointments, and other administrative activities.
• Prepare daily, weekly, or monthly reception and accommodation reports as required.
• Maintain proper filing and documentation of reception-related records.
• Handle employee and guest requests professionally and refer issues to the appropriate department when necessary.
• Coordinate with Security, Administration, Catering, Housekeeping, and other departments to ensure smooth camp operations.
• Maintain confidentiality of company, employee, client, and visitor information.
• Report any security, safety, maintenance, or service-related concerns to the appropriate supervisor.
• Ensure compliance with ATS policies, procedures, health and safety requirements, and client standards.
• Maintain a high standard of customer service and professional conduct at all times.
• Perform other reasonable administrative and reception-related duties as assigned by management.