Programme Manager

Job Summary

The Programme Manager handles complex donor grant logs, child-centered Standard Operating Procedures (SoPs), government project agreements, policy briefs, case management digitalization frameworks, and monitoring, evaluation, accountability, and learning (MEAL) data pipelines. Core duties include supervising Lighthouse Managers; drafting national policy briefs; managing alternative child-care exit pathways; driving anti-abuse assessments; and contributing directly to strategic resource mobilization.

Key Roles & Operational Responsibilities

1. Lighthouse Technical Direction & Survivor Care

• Provide technical oversight to ensure Lighthouses function as best-practice centers of excellence for human trafficking and modern slavery survivors.
• Guide Lighthouse Managers in delivering child-centered, trauma-informed, and survivor-focused care systems that amplify child voice and agency.
• Oversee and implement appropriate alternative child-care exit plans from the shelters, including family reintegration, independent living, or partner care options.
• Conduct field-level quality checks, risk assessments, and service mapping tasks to identify service gaps and update operating procedures.
• Coordinate with the Safeguarding & Psycho-Social Support Manager (SPSSM) and MEAL teams to protect child data and build staff technical capacity.

2. Policy Advocacy & Technical Leadership

• Incorporate survivor feedback into program design, ensuring deep child participation across all development channels.
• Represent the organization across technical working groups, national policy platforms, and stakeholder coalitions to strengthen local child protection systems.
• Lead the implementation of national standards, including minimum service standards and alternative childcare directives, to maintain the agency's industry leadership.
• Draft strategic policy papers, program briefs, and advocacy content for senior management and external campaigns.
• Lead the implementation of digital case management systems while evaluating reports of child abuse or neglect to recommend corrective actions.

3. Partnership Management & Resource Acquisition

• Manage active donor grants, ensuring project outputs match all strict donor and government compliance guidelines.
• Secure the timely generation and delivery of quarterly, semi-annual, and final project reports alongside terminal audit activities.
• Build and sustain stable working partnerships with relevant government counterparts, national policymakers, and international donors.
• Collaborate with communications and fundraising teams to share Lighthouse best practices, survivor success stories, and media content to drive resource mobilization.

4. General Administrative Coordination

• Conduct monthly one-to-one supervision sessions with Lighthouse Managers to clear operational bottlenecks and build management capacity.
• Prepare annual project agreements, compliance portfolios, and plan frameworks for submission to government bodies.
• Manage mid-term evaluations, compile weekly Friday bullet reports for the Director of Programmes, and actively engage in core grant review loops.

Foundational Capabilities & Prerequisites

Required Technical Profile & Academic Track

• Academic Foundation: A Master’s Degree (MA/MSc) in Social Work, Psychology, Sociology, Community Development, Development Studies, or a closely related social and behavioral science field.
• INGO Senior Longevity: At least eight (8) years of verifiable experience working in a similar senior management role within International Non-Governmental Organizations (INGOs).
• Specialized Domain Expertise: Extensive background in program design, tracking, and evaluation, combined with deep knowledge of child protection programming and current national policy frameworks.
• Vulnerable Support Track: Proven history working directly with vulnerable children, displaced youth, and families impacted by complex exploitation or trauma.

Core Competencies & Soft Skills

• Communication Metrics: Excellent verbal and written English communication skills, with a proven track record of writing high-quality professional reports and delivering presentations.
• Software Literacy: High computer literacy across all Microsoft Office applications and digital case management tool layouts.
• Strategic Relationships: Exceptional interpersonal skills to navigate partner relationships, manage government networks, and lead cross-functional teams.
• Professional Attributes: Adaptability, a commitment to continuous learning, creativity, and a high level of professional integrity and ethics.

What the Humanitarian Placement Offers

• High-Impact Purpose: Drive elite, trauma-informed rescue and policy networks built to eliminate modern slavery and protect vulnerable children.
• National Leadership Track: Represent a top global agency across national working groups and contribute directly to state child protection laws.
• Collaborative Environment: Work within a professional, values-driven culture focused on honoring, openness, and empowerment.