Onboarding & Verification Coordinator

Job Summary

On behalf of our client, one of Ethiopia’s largest business groups, our recruitment department at GeezJobs is seeking talented professionals to join the company as it launches one of Ethiopia’s biggest digital platforms, offering hotel, guesthouse, and multi-category event booking services and connecting customers with venues and service providers.

The Onboarding & Verification Coordinator is responsible for owning the partner journey from signed agreement to go-live across the client's technology products and digital platforms. The role serves as the main point of contact during onboarding, ensuring documents, content, training, testing, and technical requirements are completed accurately and on schedule.

Key Responsibilities

• Collect and verify required partner documents, business information, photos, pricing, packages, and other digital assets.
• Guide partners through the onboarding process, required forms, and platform setup milestones.
• Coordinate with the technical team to ensure deployment stays on schedule and escalate technical issues clearly.
• Support accurate entry and organization of partner content, listings, services, pricing, and images.
• Coordinate payment gateway setup and execution with the technical team.
• Train partners on managing bookings, availability, customer requests, and relevant platform functions.
• Conduct pre-launch checks, end-to-end test bookings, and partner site visits when required.
• Maintain accurate onboarding records and status updates in the CRM.

Educational Qualification & Experience Requirements

• Education: Relevant Bachelor's degree or diploma in Business, IT, Management, or a related field.
• Experience: Experience in customer success, onboarding, account management, project coordination, or a similar role, with strong organizational and detail-oriented capabilities.

Required Skills & Competencies

• Fluent in Amharic and English, highly organized, patient, and comfortable working with digital platforms, dashboards, online forms, and CRM systems.
• Required Skill Tags: Partner onboarding, verification, project coordination, CRM management, and client communication.
• Desired Skill Tags: Account management, process tracking, technical escalation, and digital literacy.

Important Boundaries

The role does not:

• Build, code, or configure the platforms.
• Connect or technically test payment gateways.
• Access or modify the technical backend unless specifically authorized.
• Make technical decisions on behalf of the technical team.

Key Performance Indicators (KPIs)

• Onboarding completion within agreed timelines.
• On-time completion of onboarding milestones.
• Quality and accuracy of partner setup.
• Successful, issue-free go-live.
• Partner readiness and onboarding experience