Digital Banking Support Officer
Educational Background : BA Degree in Information Technology, Business Administration, or a related field Experience: Minimum of 1–3 years of experience in customer support, helpdesk, or contact center roles. Exposure to banking, Microfinance or fintech products is preferred. Cor
Educational Background : BA Degree in Information Technology, Business Administration, or a related field
Experience:
Minimum of 1–3 years of experience in customer support, helpdesk, or contact center roles.
Exposure to banking, Microfinance or fintech products is preferred.
Core Competencies
Customer service orientation and communication skills.
Troubleshooting and problem-solving; ticketing/helpdesk systems.
Digital banking product knowledge.
Patience, empathy, and conflict resolution.
Quantity : 2
Salary : Attractive Salary Scale and Conducive Working Environment
Duty station : Addis Ababa
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