Customer Relation Executive

Job Summary

Responsible for serving as the primary point of contact at the front desk, welcoming patients warmly, coordinating appointments, and managing communications. The role ensures smooth daily administrative operations, processes payments, and upholds strict patient privacy and professional standards within a clinical environment.

Key Responsibilities

• Greet patients and visitors warmly and professionally
• Arrange and coordinate patient appointments
• Respond to calls, messages, emails, and general inquiries
• Process payments and provide receipts when required
• Listen to patient concerns and direct them to the appropriate team member
• Protect patient privacy and maintain professional standards
• Support other administrative activities as needed

Educational Qualification & Experience Requirements

• Education: Diploma or relevant educational background in secretarial science, office administration, management, or a related field.
• Experience: 1 to 5 years of receptionist/front-desk experience in the healthcare industry (experience in a dental clinic, medical facility, or healthcare setting is a plus).
• Required No: 6

Required Skills & Competencies

• Active and energetic with excellent communication and people skills (Fluency in English and Amharic is required; additional languages are a plus).
• Good computer skills, including proficiency in Microsoft Office, especially Outlook.
• Required Skill Tags: Customer service, communication, multitasking, and interpersonal skills.
• Desired Skill Tags: Schedule coordination, problem-solving, and patient record management.