Vacancy announcement — 12 Jun 2026

Jobs

June 12, 2026 June 12, 2026

Boeing Global Services [BGS] is looking for a Customer Support Specialist to be based in Addis Ababa, Ethiopia. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers located in Africa and the Middle East.

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position: Customer Support Specialist (Customer Support Management)

Basic Qualifications (Required Skills/Experience):

1+ Year experience in the Aerospace industry

1+ Year experience working in a supply chain focused role

Experience developing presentations for and presenting to executive leadership

Strong communication and problem-solving skills

Ability to work and collaborate cross functionally across multiple organizations

Eager to learn and grow

Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

SAP knowledge

Engineering / Technical experience

Account management, customer support experience

Position Responsibilities:

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

Responsible for customer account health and providing world class customer support.

Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

Develops, prepares and delivers presentations to customers and internal organizations.

Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

Uses multiple Boeing systems in a fast-paced environment.

Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

Responds to customer inquiries and facilitates delivery problem resolution.

Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.