Training Coordinator

The Training Coordinator oversees the design, implementation, and coordination of comprehensive training and development programs across all hotel departments. Reporting to management, this role manages new employee onboarding, assesses continuous skill gaps, facilitates workshops, and ensures that staff maintain Best Western\'s global service quality standards and brand culture.

1. Training Program Design & Facilitation

• Design, implement, and coordinate training schedules for all hotel operational departments (Front Office, F&B, Housekeeping, Kitchen, etc.).

• Facilitate engaging new employee orientations and onboarding sessions to align new hires with hotel culture and service standards.

• Deliver continuous coaching, workshops, and performance improvement initiatives.

2. Needs Assessment & Material Development

• Collaborate with department heads to identify specific operational skill gaps and tailor targeted training interventions.

• Update training manuals, standard operating procedures (SOPs), materials, and e-learning tools to reflect hospitality industry best practices.

3. Evaluation & Record Keeping

• Collect systematic feedback from trainees and department managers to evaluate training effectiveness and ROI.

• Maintain accurate, up-to-date training records, tracking participation and compliance with hotel policies and legal regulations.

• Educational Background: Bachelor’s Degree in Hotel Management, Hospitality Management, Tourism Management, or a related field.

• Work Experience: Minimum of 3+ years of professional experience in a training and development role, preferably within the hospitality / hotel industry.

• Core Competencies: Hotel management, instructional design, employee coaching, and training coordination.

• Technical Skills: Proficiency in e-learning tools, training administration, and MS Office applications.

• Interpersonal Skills: Outstanding verbal and written communication, leadership, patience, approachability, and strong problem-solving abilities.