Receptionist And Secretary

Job Summary

Under the general supervision of the manager, the receptionist-secretary is responsible to receive all clients’ direct services category and prepare preliminary documents and files; clients’ bio-data on the files for the services provider. Perform secretariat services as required.

Key Responsibilities

• Receives and responds to service users queries promptly and courteously.
• Fills client bio-data on the file for the services provided at the center.
• Directs service users to the correct destination or to the multi-disciplinary team (MDT) at the center.
• Schedules appointments for service users and calls accordingly.
• Keeps reports of children with disabilities who receive rehabilitation on call.
• Handles secretarial duties for the center.
• Maintains appointment in log book and data system.
• Keeps up to date service users’ record in the data system on daily base.
• Assists in managing personnel files.
• Respects CE’s employees administrative manual, rules and regulation and also observe work ethics.
• Performs any related jobs assigned to her/him immediate supervisor.

Educational Qualification & Experience Requirements

• Education: Diploma or Level III or Level II in information science or Secretarial science and office management or related.
• Experience: 2 years of work experience for Diploma and Level III, or 3 years for Level II.

Required Skills & Competencies

• Strong communication and teamwork abilities.
• Understanding of clerical and secretarial principles.
• Required Skill Tags: Communication, teamwork, clerical principles, and secretarial principles.
• Desired Skill Tags: Organization, record keeping, and client coordination.