Luxury Front Office Supervisor

Requirements

Experience:  Minimum 2–3+ years of front office, guest services, or concierge leadership experience in a four-star hotel, luxury high-rise, or premium corporate complex.

Software Skills:  Advanced proficiency with property management systems (PMS software’s).

Communication:  Flawless verbal and written English communication skills tailored to high-profile and high-net-worth residents.

Leadership Traits:  Proven ability to remain calm under pressure, de-escalate sensitive situations, and motivate a front-of-house hospitality team.

Discretion:  Strict adherence to non-disclosure protocols regarding resident identities, schedules, and private lives.

Schedule

8-hour office hours but Must be willing to work flexible hours, including opening, closing, and weekend shifts.

Work Location

Addis Ababa, Bole area