Contact Office Representative

Job Summary

The Contact Office Representative is responsible for promoting the organization's products and services, building and maintaining strong customer relationships, identifying business opportunities, and supporting business growth through effective marketing and customer service. The role involves representing the organization at the contact office, providing clients with accurate information on products and services, and ensuring the achievement of marketing and customer satisfaction objectives.

Key Responsibilities

• Promote the organization's insurance products and services to prospective and existing customers.
• Build and maintain strong relationships with customers and business partners.
• Identify new business opportunities and support customer acquisition initiatives.
• Provide accurate information and guidance on the organization's products and services.
• Achieve assigned marketing and business development targets.
• Prepare and maintain customer records, reports, and marketing documentation.
• Coordinate with relevant departments to ensure efficient customer service delivery.
• Monitor market trends and customer feedback to identify improvement opportunities.
• Represent the organization professionally during customer interactions and business engagements.
• Perform other related duties as assigned.

Qualifications

• BA or BSc Degree in Management, Accounting, Business Administration, Marketing, Economics, Statistics, Engineering, or a related field.

Experience

• Minimum of 4 years of proven and relevant post-qualification experience in the insurance or financial sector, particularly in marketing or related positions.

Required Competencies

• Good knowledge of insurance products and services.
• Acceptable marketing and selling skills.
• Team-building skills.
• Strong communication, interpersonal, and analytical skills.
• Proficiency in written and spoken English.
• Excellent computer skills.
• Strong customer relationship management skills.
• Ability to work independently and meet business targets.
• High level of professionalism, integrity, and accountability.