Administration And Human Resources Officer

Job Summary

The Administration and Human Resources Officer is responsible for providing comprehensive administrative, operational, and HR support—including managing schedules, travel logistics, document control, legal/compliance follow-ups, expatriate administration, and core human resources functions to ensure smooth day-to-day operations across multiple departments and senior management.

Key Responsibilities

• Manage the personal schedule of the Country Manager and arrange weekly meetings.
• Handle travel and accommodation arrangements: obtain quotations, book flights and hotels, process payments, maintain ticket documentation, and notify relevant departments (GS & HR) of upcoming travel.
• Coordinate IT support requests: receive issues from all departments, schedule technicians, track progress, monitor monthly IT maintenance time allocation, and manage related attendance.
• Manage document translation processes: send documents for translation, follow up on delivery, and cross-check payment requests against records.
• Prepare, format, and manage official letters and contracts; maintain and control company reference numbering system.
• Maintain office forms and templates (leave, store request, overtime, car tracking, etc.).
• Check and prepare meeting rooms.
• Provide general administrative support to all departments as required, including sudden or ad-hoc tasks.
• Follow up on legal issues and correspondence with problematic clients; maintain status updates.
• Manage expatriate personal documentation: visa requests, new work permit applications, registration of issue/expiry dates for work permits, IDs and licenses, and timely renewal reminders/requests. Track attendance (arrival/departure) for expats.
• Handle company-related administrative matters: business license applications (new, renewal, cancellation), MRE, preparation of Powers of Attorney (POA), and house sale contracts.
• Monitor expiry dates of key contracts (rental houses/cars, insurance policies such as Berhan Insurance, and other corporate agreements) and initiate renewals or follow-ups as needed.
• Manage employee database for relevant operations/management staff.
• Support payroll processes and attendance management for designated staff groups.
• Assist with recruitment processes, onboarding, offboarding, and employee engagement activities.
• Handle personnel administration: develop various HR letters, maintain and update contact lists, coordinate birthday events.
• Manage IT-related HR assets and access: laptops, SIM cards, email accounts, biometric systems, and CRM activation/deactivation.
• Support general personnel management and related administrative tasks.
• Prepare and send monthly progress update reports to joint venture partners as required.
• Follow up on various tasks assigned by the General Services department.
• Provide daily news updates to senior management (as prioritized).
• Perform any other related duties as assigned by management.

Educational Qualification & Experience Requirements

• Education: Bachelor’s degree in Business Administration, Human Resources, Management, or a related field.
• Experience: Minimum 2 to 4 years of relevant experience in administration and/or HR roles, preferably in a multi-department or international/organizational setting (previous experience supporting senior management or expatriate staff is preferred).

Required Skills & Competencies

• Strong experience with travel coordination, document management, contract/letter preparation, and basic compliance follow-ups.
• Hands-on experience with HR administrative processes (attendance, personnel records, recruitment support, payroll coordination).
• Excellent organizational, time-management, and multi-tasking skills with the ability to handle high-priority and sudden requests.
• Strong written and verbal communication skills in English; proficiency in Amharic (and/or Turkish) is a strong advantage.
• High attention to detail, confidentiality, and professional integrity.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace; experience with shared drives and basic databases.
• Required Skill Tags: Creativity, ability to deliver quality work within deadlines, ability to multitask and prioritize effectively, excellent analytical, problem-solving, and reporting skills, and administrative support.